Stories about: electronic whiteboards

Innovation on inpatient floors: 21st century white boards

Our old white board (patient names erased for privacy)

Imagine walking into your first day of work, being introduced to a new colleague and hearing, “Here’s the person who’s going to help you solve your problem.” I was a new Project Manager in Patient Care Operations at Children’s Hospital Boston. This brief introduction to Carlos, a Patient Service Associate on 9 South, marked the beginning of a year-long journey.

The problem Carlos laid out is common in hospitals, where multiple information systems, people and tools function in a fractionated, inefficient manner, culminating in a finished product that takes a village to maintain. It’s the problem of keeping the unit’s large, white dry-erase board up to date 24/7.

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